FAQs
(Frequently Asked Questions)

1. Where do I upload my website to?
2. How do I access my control panel?
3. How can I better understand my Webalizer 'webstats'!
4. What name servers do I use?
5. How do I use the FrontPage extensions?
6. Is it possible to access a domain through FrontPage by using the IP address?
7. Can FrontPage extensions be access through ssl?
8. How do I access webmail?
9. How do I create an email account in Plesk?
10. How do I set up my email accounts?
11. How do I use Spam Assassin to stop all this spam email I'm receiving?
12. How can I tell if my domain is pointing to Orion's Web Hosting?
13. What is the path to Perl on the server?
14. Why doesn't my cgi script work?

1. Where do I upload my website to?
   
   A. Your website's root directory contains some or all of these directories (only the relevant ones are listed):
   cgi-bin - This directory is where all your cgi/Perl scripts should be uploaded to to reference a file in this directory simply use the path: cgi-bin/filename.pl (.cgi is fine)
   error_docs - the error documents for your website are stored in here. You can download these files and customize them then reupload them.
   httpdocs - This directory contains the bulk of your .html files for your website.
   httpsdocs - All files you wish to be SSL encrypted would need to be uploaded to this directory. Note that the file path would have to be absolute (ie. https://mydomain.com/file.ext)
2. How do I access my control panel?
A. To access your domain control panel click or type the following into the address bar in your browser: https://www.owhosting.com:8443 or https://69.42.69.192:8443. This will bring up the login page, enter your domain name with the .com/net/org/ca etc as the user, and then your password to enter your domain's control panel.
3. How can I better understand my Webalizer 'webstats'!
A. Your 'Webstats' can be found in your control panel under the 'Reports' button. To better understand what it all means please click here to view our Webalizer quick help page.
4. What name servers do I use?
A. ns1.owhosting.com / ns2.owhosting.com are our name servers.
You can optionally create your own name servers and point them to our IP addresses. Please contact support via email for the correct IP addresses for your server.

Front Page

5. How do I use the FrontPage extensions?
   
   A. Once enabled FrontPage extensions can be used right away. When publishing or opening web make sure that the entire url is used.
   Example:
   http://www.domain.com
   Note: the www must be added.
6. Is it possible to access a domain through FrontPage by using the IP address?
   
   A. No, this is not possible.
7. Can FrontPage extensions be access through ssl?
   
   A. FrontPage extensions are only installed in the httpdocs directory.
   
   

Mail

8. How do I access webmail?
   
   A.Once webmail is enabled it can be accessed via browser by using webmail.domainname.
   Example: http://webmail.domain.com
   Your user name is the prefix of your email address (ie. mailbox@domain.com, mailbox is the username). The password is as assigned in your PLESK control panel for the 'mailbox'.
9. How do I create an email account in Plesk?
   
   A.Login to your control panel https://www.owhosting.com:8443
   Click on the mail icon
   Click Add new mail name
   Type the name give it a password
   If you want them to download email using their computers or access their mail via webmail keep Mailbox checked
   If you want this to be a redirect account uncheck Mailbox
   Click OK
   If you want to redirect now click the Redirect icon enter address to send mail to click OK
10. How do I set up my email accounts?
    A. Instructions for outlook express or outlook, other email clients will be similar.
    1. Click tools (from the menu bar) then select 'accounts'.
    2. Next click the mail tab along the top. Then select your mail account you wish to update and click 'Properties' on the right. Or click 'Add' and give your account a name, follow the wizard using the information below.
    3. Click 'Servers' along the top and change the following settings:
    (for email address mailbox@yourdomain.com)
    Incoming mail (POP3) = mail.yourdomain.com
    Outgoing mail (SMTP) = provided by your ISP
    Incoming Mail Server
    
    Account name: mailbox@domain.com
    Password: password
    4. Click Ok again
    Test incoming and outgoing. This should complete updating or adding your mail accounts to receive mail from the new server. Remember that this will only work after the name servers have been updated, and resolved.
11. How do I use Spam Assassin to stop all this spam email I'm receiving? (not available on all servers)
    
    Control Panel Access: https://www.owhosting.com:8443
    login: full email address @barleymillpub.com
    password: email password
    
    under tools area click on Mailbox icon
    then click to check the box 'enable spam filter'
    next click OK
    
    back in tools area mail screen click on Spam Filter icon
    under personal settings area
    put number 5 in hits required for spam box
    select Delete in What do to with spam mail
    then click SET button (far far right side of screen)
    
    Now click training icon at top
    Ham = good mail
    Spam = bad mail
    
    train it now and then and after a few weeks your spam will drop dramatically
12. How can I tell if my domain is pointing to Orion's Web Hosting?
    
    A. First ensure that you have updated your name servers with your registrar. Then do the following:
    In Windows XP:

    1. Click 'Start' then 'Run'
    
    
    2. Type 'cmd' click 'OK'
    
    
    3. At the prompt type 'ping www.domain.com' hit enter
    
    
    4. In the first line of the results an IP address will appear if that IP address is 69.50.198.xx then your domain name has resolved to the new server.

    In Windows 9x: (Same as above except for steps one and two)
    
    Click 'Start' then 'Programs' then select the 'MsDos Prompt' (sometimes also found under the accessories window).
    Some versions may also work simply typing step 3 at the run command.

Scripting

13. What is the path to Perl on the server?
    
    A. #!/usr/bin/perl
14. Why doesn't my cgi script work?
    
    A. The most common reason for this to happen is that the scripts permissions haven't been set properly. Make sure that the permissions of the script file and the directory tree (relative to the server's document root) are set no higher than 755, or user: read, write, execute; group: read, execute; other: read, execute (-rwxr-xr-x).